Returning Product for Warranty

We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.

Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with K2 Skis on your behalf.

Product Purchased from k2skis.com
If your product was purchased directly from k2skis.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Shopatron Account, on your online invoice.

Our fulfillment partner will then process the warranty claim with us on your behalf.

If your order was fulfilled directly from K2 Skis, please contact K2 Skis Customer Service. A K2 Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.

After receiving an RMA # from K2, ship all Warranty Returns to:

K2 Skis
ATTN: Warranty
4501 6th Avenue S
Seattle, WA 98108


If you send in your warranty return without contacting K2 Skis Customer Service, we will be unable to process your warranty return.

Exact product replacement depends on inventory availability.

*Consumer is responsible for shipping charges to mail back warranty returns.
Warranty Policy

Thanks for your K2 Skis purchase! K2 Skis warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, K2 will use the manufacturing date as the start of the warranty period.

Items will be repaired or replaced if, upon inspection at an authorized K2 Service Center and sent to and agreed upon by a K2 Warranty Service Technician, they are found to be defective in materials or workmanship.



K2 Limited Warranty for Skis
K2 warrants this product to be free from defects in materials and workmanship for a period of one (1) year from the original date of purchase at retail.

What is Covered
  • Structural cracks to the top sheet, base, core, edge, and sidewall due to a manufacturing defect.
  • Delaminating of top sheet, base, sidewall, edge, tip, and tail due to a manufacturing defect.
What is Not Covered
  • Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to boxes, rails, and rock damage.
  • Cosmetic issues including top sheet dents or chips resulting from crossing your skis, sun-faded graphics, and edge oxidation or rust.
  • Ski damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, or base dimples in the base resulting from improper mounting.
  • Damage caused by any modifications made outside of the K2 facility.

K2 Limited Warranty for Poles
K2 warrants this product to be free from defects in materials and workmanship for a period of one (1) year from the original date of purchase at retail.

K2 Limited Warranty for Helmets
K2 warrants this product to be free from defects in materials and workmanship for a period of one (1) year from the original date of purchase at retail.

K2 Limited Warranty for Clothing and Accessories
K2 warrants this product to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.

Click here for a complete copy of our K2 Skis Warranty Policy.